Return & Refund Policy

Last updated: September 7, 2026

Our 14 Day Guarantee

If the RV Hand Pull is not right for you, send it back within 14 days of delivery for a full refund of the purchase price. No questions asked, and no restocking fee.

We built this product to solve a real problem. If it does not solve yours, we would rather give you your money back than have you keep something you do not use.

Condition of Returned Items

Because the RV Hand Pull installs without tools and comes off the same way, returned items should be in resalable condition. Test fitting and normal handling are completely fine and expected. Items that have been cut, drilled, painted, glued, or otherwise permanently modified cannot be refunded.

How to Start a Return

1. Email support@rvhandpull.com within 14 days of delivery.
2. Include your order reference, which begins with RVHP- and was shown on screen after checkout. If you do not have it, the name, email, or shipping address on the order works just as well.
3. Tell us briefly what did not work. You do not have to justify the return, but it genuinely helps us improve the product.

We will reply with return instructions. Please contact us before shipping anything back, so we can match your package to your order when it arrives.

Return Shipping

Return shipping is paid by you. Email us first so we can confirm the details and match your package to your order when it arrives. We suggest a tracked service, because we can only refund a return that actually reaches us.

The exception is a damaged or defective item, where we cover shipping both ways. See below.

Returns are sent to RV Hand Pull, 803 W Socrum Loop Rd, Lakeland, FL 33809.

Refunds

Once your return arrives and we have checked it over, we refund the $20.00 purchase price to the original payment method. The $3.50 shipping charge on the original order is not refunded, because that cost was already spent getting the item to you. Refunds are processed through Stripe, our payment processor, and typically appear on your statement within 5 to 10 business days depending on your bank or card issuer.

We will email you when the refund is issued, so you are not left guessing.

Damaged or Defective Items

If your RV Hand Pull arrives damaged, or fails in normal use, that is on us and not on you. Email support@rvhandpull.com with a photo and your order reference. We will send a replacement or refund you in full, and we cover shipping either way. This applies regardless of the 14 day window.

Exchanges

We sell a single product in a single configuration, so there is nothing to exchange it for. If it does not fit your door, we would rather refund you. Before you buy, you are welcome to send us a photo of the inside of your door and we will tell you honestly whether it will work.